Complaints procedure

Last updated: 1 October 2026

We aim to give every client a first-class service. If something has gone wrong, we want to know so that we can put it right.

How to complain

Tell us what happened, by email at info@ajltax.com, by message on WhatsApp, or by telephone. Please include your name, contact details and a description of the problem.

What happens next

• We will acknowledge your complaint within five working days.
• We will look into it fairly and, where possible, the person who deals with it will not be the person the complaint is about.
• We aim to send you a full written response within 28 days. If we need longer, we will tell you why and when to expect an answer.

If you are not satisfied

If you are unhappy with our final response, you may be able to refer your complaint to the professional or supervisory body that regulates us. We will give you the details of the right body with our final response, or you can ask us at any time.

Learning from complaints

We keep a record of complaints and use them to improve how we work.